Cancellation Policy

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1. Overview

This Cancellation Policy explains how you can cancel your Keymaa subscription, what happens to your account and data after cancellation, and any applicable refunds or fees.

2. How to Cancel Your Subscription

2.1 Online Cancellation

You can cancel your subscription directly from your account dashboard:

1. Log in to your Keymaa account
2. Navigate to Settings → Subscription
3. Click on "Cancel Subscription"
4. Follow the cancellation steps and confirm
5. You will receive a confirmation email

2.2 Email Cancellation

Alternatively, you can cancel by emailing our support team:

• Send an email to hello@keymaa.com
• Include your account email and business name
• State your intention to cancel the subscription
• We will process your request within 24 hours

2.3 Phone Cancellation

You may also cancel by calling our customer support:

• Call +960 7795363
• Speak with a support representative
• Verify your account information
• Confirm your cancellation request

3. When Does Cancellation Take Effect?

3.1 Monthly Subscriptions

• Your subscription will remain active until the end of your current billing period
• You will continue to have access to all features during this time
• No additional charges will be made after the current period ends
• Auto-renewal will be disabled immediately upon cancellation request

3.2 Annual Subscriptions

• Your subscription will remain active until the end of your annual term
• You will retain access to all features for the remainder of the paid period
• No refund will be provided for unused months (see Refund Policy for exceptions)
• Auto-renewal will be disabled to prevent charges for the next year

4. What Happens After Cancellation?

4.1 Account Status

• Your account will be downgraded to "Cancelled" status
• Access to premium features will be removed
• Your QR menu will become inactive
• Online ordering will be disabled
• POS terminal integration will be disconnected

4.2 Data Retention

• First 30 Days: Your account and data will be preserved in case you wish to reactivate
• After 30 Days: Your account will be permanently deleted along with all associated data
• Data Export: You can export your data before cancellation from the dashboard
• Backup: We recommend downloading all important information before cancelling

5. Reactivation

5.1 Within 30 Days

If you wish to reactivate your subscription within 30 days of cancellation:

• Log in to your account
• Navigate to Subscription settings
• Click "Reactivate Subscription"
• Choose your desired plan
• Complete payment to restore full access
• All your previous data will be restored

5.2 After 30 Days

If more than 30 days have passed since cancellation:

• Your data will have been permanently deleted
• You will need to create a new account
• You will need to set up your restaurant information again
• Previous data cannot be recovered

6. Cancellation Fees

7. Partial Month Cancellations

If you cancel in the middle of a billing period:

• No Pro-Rated Refunds: We do not offer refunds for partial months
• Continued Access: You will maintain access until the end of the paid period
• Example: If you cancel on the 15th of the month, you will have access until the last day of that month

8. Downgrading Instead of Cancelling

Consider downgrading to a lower-tier plan instead of cancelling:

• From Full to Basic: Retain core features at a lower price
• Data Preservation: Keep all your menu items and customer data
• Easy Upgrade: Upgrade back to Full plan anytime
• No Setup Required: Your account remains active

9. Involuntary Cancellation

Keymaa reserves the right to cancel your subscription in the following cases:

• Payment Failure: If payment cannot be processed after multiple attempts
• Terms Violation: If you violate our Terms and Conditions
• Fraudulent Activity: If fraudulent behavior is detected
• Abuse of Service: If you abuse our platform or support team

In such cases, you will receive a notification and may not be eligible for a refund.

10. Data Export Before Cancellation

Before cancelling, we recommend exporting the following data:

• Menu Items: All food items, prices, and descriptions
• Customer Data: Customer information and order history
• Sales Reports: Financial data and analytics
• QR Codes: Downloaded QR code images
• Settings: Custom configurations and preferences

11. Cancellation and Refund Eligibility

For information about refunds after cancellation, please refer to our Refund & Return Policy. Key points:

• Monthly subscriptions: 7-day refund window for first month only
• Annual subscriptions: 30-day refund window
• No pro-rated refunds after grace period

12. Feedback

We value your feedback. When you cancel, we appreciate if you could share:

• Reason for cancellation
• What features were missing
• How we could improve our service
• Any issues you experienced

Your feedback helps us improve Keymaa for all users.

13. Special Circumstances

In cases of:

• Business Closure: Contact us for immediate cancellation
• Extended Service Issues: We may offer credits or early cancellation
• Natural Disasters: Special considerations may apply
• Financial Hardship: Contact us to discuss options

14. Questions or Concerns

If you're considering cancellation or have questions, please contact us first. We may be able to resolve your concerns:

• Email: hello@keymaa.com
• Phone: +960 7795363
• Live Chat: Available on our website during business hours

15. Policy Updates

We reserve the right to update this Cancellation Policy. Any changes will be posted on this page with an updated revision date. Continued use of the service after changes constitutes acceptance of the new policy.